Everything you need to know about working with Teemway Gifts — from samples to shipment. If your question isn’t answered below, please contact us at tinson@teemway.net and we’ll respond within 24 hours.
Pricing & Samples
Q: What are your pricing terms?
We quote all orders on a DDP (Delivered Duty Paid) basis, which means our pricing includes freight, import duties, and delivery to your door. There are no hidden shipping or customs charges.
Q: Do you charge setup fees?
Yes. Our standard setup charge is USD $100 per design, which is fully refunded once your order is placed.
Q: Do you offer samples? What are the lead times and costs?
We offer three levels of samples:
- Virtual sample (digital mock-up) — Delivered within 24 hours, free of charge.
- Random sample — Existing stock item shipped from our Los Angeles, USA warehouse within 4 business days, free of charge (customer covers freight on their own shipping account).
- Spec sample (custom pre-production sample) — Produced in 7–10 business days, USD $120 including shipping.
Payment & Terms
Q: What are your payment terms?
Standard payment terms are 30% deposit upon order confirmation and 70% balance against a copy of the Bill of Lading (B/L) before shipment release.
Q: What payment methods do you accept?
- Wire transfer (T/T)
- Credit card
- Letter of Credit (L/C) — at sight or usance, subject to negotiation
- Company check (for verified US-based customers)
Q: What currency do you invoice in?
All Teemway Gifts invoices are issued in US Dollars (USD).
Order Flexibility
Q: What if my order is below your 1,000-unit MOQ?
We can accommodate special orders below MOQ on a case-by-case basis, with a special handling fee of USD $200–$300 per order to cover setup and small-batch production adjustments.
Q: Do you accept rush orders?
Yes. Rush production is available for a rush fee starting at USD $300 per order, subject to factory capacity confirmation at the time of order.
Q: Do you offer discounts on reorders or repeat orders?
Yes. Standard reorder discount is approximately 2%, subject to final confirmation based on order timing and current raw material pricing.
Q: Is the minimum order quantity lower for reorders?
No. Reorder MOQ remains the same as the original order (1,000 units), because production tooling and setup requirements are identical.
Production & Decoration
Q: What printing and decoration methods do you offer?
We match the decoration method to your artwork:
- 1–2 colors on flat surfaces → Screen printing
- 4+ colors or full-color artwork → Offset printing or heat-transfer printing
- Additional methods available: laser engraving, embossing, debossing, pad printing, and full-color UV printing
Q: How do you guarantee color accuracy against our brand logo?
We use the Pantone Color Matching System (PMS) to guide and verify color reproduction throughout production. Your Pantone codes are locked in at the pre-production sample stage.
Q: How do you guarantee product quality?
Our quality-control process includes three checkpoints:
- Pre-production sample for your written confirmation before mass production begins.
- In-production updates — photos and videos sent during manufacturing for your reference.
- Final inspection report — full QC report issued before the shipment leaves the factory.
Q: What is your typical production lead time?
Standard production takes 25–30 days after pre-production sample approval and deposit received.
Shipping & Logistics
Q: How long does shipping take from Asia to the USA?
Ocean freight typically takes 25–35 days from main China port to US port, depending on service level (express vs. standard vessel).
Q: Which ports do you ship from and to?
- Main departure ports in China: Shenzhen, Ningbo, Shanghai, and Xiamen
- Main arrival port in the USA: Long Beach, California
Q: Do we need to handle customs clearance or import ourselves?
No. Because we ship on a DDP basis, Teemway handles all export documentation, ocean freight, US customs clearance, duties, and final-mile delivery to your specified address.
Q: How do we track our shipment?
Once your order ships, we send a full Shipping Advice including:
- Vessel name and voyage number
- Bill of Lading (BOL) number
- Live tracking link
- Ongoing updates once the shipment arrives at the US port and clears customs
Custom Services
Q: Do you offer custom packaging?
Yes. We offer flexible packaging options to fit your program:
- Gift box packaging (individual retail-ready presentation)
- Retail-ready packaging (blister, hang-tag, POS-ready)
- Bulk carton packaging (standard shipping cartons for large-volume distribution)
Packaging is customized to your specifications, including artwork, dielines, and finishing.
Q: Do you offer design service?
Yes. Teemway Gifts provides free artwork mock-ups and design service for our customers, including product renderings, decoration proofs, and color-matching guidance — at no charge.
Q: Do you offer OEM / ODM contract manufacturing and private label?
Yes. We provide full OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services, including private-label branding for distributors, agencies, and brand owners.
Materials & Compliance
Q: Do you offer eco-friendly or recycled materials?
Yes. Many of our products are available in recycled, recyclable, or bio-based materials, including rPET, recycled aluminum, FSC-certified paper, bamboo, and biodegradable alternatives. We can advise on the best sustainable option for your program.
Q: Are your products compliant with regional safety and environmental regulations?
Yes. Our products meet major market compliance requirements, including:
- USA — CPSIA, California Prop 65
- European Union — REACH, RoHS, EN71
- Canada — CCPSA (Canada Consumer Product Safety Act)
- Global — CE, FDA, FCC, EMC where applicable
We can provide test reports and certificates of compliance upon request.
Warehousing & Fulfillment
Q: Do you offer long-term warehousing and drop-ship service?
Our own warehouse does not provide long-term storage or drop-ship fulfillment directly. However, we work with trusted third-party logistics (3PL) partners who provide these services on our customers’ behalf, for a handling fee quoted per program.
For direct shipments, we deliver DDP (Delivered Duty Paid) to multiple destinations across the US, Canada, and Mexico as needed.
Q: Do you offer kitting and assembly service?
Yes, through our 3PL partners. We coordinate kitting, assembly, and multi-SKU pack-out services on your behalf, billed as a separate handling fee based on scope.
Q: Do you offer trade show delivery service?
Yes. We arrange trade show delivery through 3PL partners, including inbound receiving, on-site setup delivery, and post-show pickup, quoted per event.
Risk & Liability
Q: Do you carry product liability insurance?
Yes. Teemway carries USD $2 million in product liability coverage. Upon request, we can add your company as an additional insured party on our policy for the duration of your program.
Refunds & Returns
Q: Do you offer refunds?
Because our products are custom-manufactured, returns and refunds follow the terms outlined in our Refund & Returns Policy.
Still Have Questions?
Contact us at tinson@teemway.net — we typically reply within 24 hours.
Last updated: August 2026